Its About Business

Today's web sites have to be more than just an online brochure.  No matter if you are selling merchandise or services your website must help your customers and help your business.  That's what we call a web system.

Web Systems

Does your business drive the website or does the website drive the business?  Answer:  Both.

During the process of building a web system we often find that new business rules are created or old rules are updated.  For example:

• How do you manage your customers?  Do you know their purchase history and can you reward them for repeat business?
• How do you keep track of potential customers?  Do you market to them?
• When a product or service is sold, is your customer satisfied with it?  How to you measure satisfaction?

In addition, it's critical that web systems help you improve your business.  Using appropriate technology webCentric helps integrate web systems into your business to make your work easier.  We do this via:

• Automated business rule notifications:  Alerts sent to internal staff notify you of specific events.
• Administrative reports customized to measure what's important in your business
• Automate exception notices to alert staff of critical events requiring attention
• Automated reminders for staff to take action on regular intervals